Frequently Asked Questions

Will my cabinets support granite countertops?
Granitex experts check your cabinets strength and stability. Most cabinets will as long as they’re study. Granite spreads its weight out like a waterbed does. Your cabinets may need to be reinforced if they are not sturdy enough.
What is the thickness of a granite countertop?
 3cm = 1 1/4″, 2cm =3/4″, 3cm is the preferred thickness for granite countertops. Granitex use 3cm thickness granite for countertops project.
What are seams and do I need them?
Seams are joints where two pieces of stone meet or join together. Granite slabs are very big but larger kitchens may need a seam or two. If you have curves, arches, or really long spans of granite you will usually need seams.
Can granite chip?
Only in cases of sever abuse with a hammer or impact tool. A chip can be filled with a granite dust and epoxy mixture. If a chip occurs on your countertop, do not throw out the chipped pieces. We can use them to fix the countertop, so that no one will be able to tell it was ever chipped.
Can granite crack?
No, not with regular use. Granite is most susceptible to cracks during shipping and installation. Normal use will not overstress this durable material.
Does granite stain or burn?
No. You can’t burn it with ordinary use. Granite does not stain. The only caveat is that a few colors may absorb some moisture with prolonged contact. Usually, no evidence remains when the liquid is removed and the granite dries, but could be a problem with dark pigmented liquids. Our installers seal your countertops with a specially formulated stone sealer that is recommended for all granite after installation
What is the difference between granite and marble?
The main difference between granite and marble is that granite is a highly dense material composed deep inside the earth core while marble is formed from sediments under the seabed. Both solidify into stone after millions of years but the mineral composition of the two stones makes marble and granite react differently to various chemicals and household cleaners.
Can you reconnect my electrical and/or plumbing connections?
Granitex is a highly trained and licensed contractor for granite countertops, but we are not licensed electricians or plumbers. Therefore, we cannot assume any liability for making electrical or plumbing connections. We can, in most instances however, recommend reputable and licensed individuals or companies to complete these tasks for you.
Do you seal your granite?
We seal granite during fabrication process . In addition to this, we re-seal the granite once it is installed in your home.
Where does granite come from?
Granite is quarried all over the world. It comes from the United States as well as India, Brazil, Italy and China.
Can I cut on granite?
Yes, Granite is an extremely tough, durable material and in most cases can be used as a cutting surface without fear of scratching the stone (although knives may dull the surface by repeated cutting on the stone).
How do I clean my granite countertop?
Granite is a very durable stone. It is also much harder than marble. Granite has been used in the past in the commercial industry. Some of the obvious applications have been panels on the outside of buildings, walls, and floors of “high-traffic” areas. Granite will withstand almost any element it comes up against including heat and cold. Granite itself is approximately 95-98% stain resistant but, we use a special impregnator on all of our natural stone products. This will insure lasting life and beauty.
If I fax my drawing with dimensions to you how long do I have to wait for a quote?
Proposals for free quotes that are faxed over are given a 24 hour time frame. We will either call or fax over the estimate assuming that the contact information is provided to us in the original fax.
Can you give me an estimate if I e-mail or FAX a sketch ?
Certainly. Please make all the measurements as accurate as possible and allow for an 1.5 inch overhang on all the cabinets. Mark special areas (curves etc), indicate your preferred edge(s), colors, and details of your sink (undermount or drop-in). Also indicate whether we will need to remove your old countertop and backsplash. While estimates done this way can be quite close to the final numbers we cannot finalize the costs until we visit your project and discuss all the aspects of your job. You will find estimate form here and here you will find an example of kitchen countertop drawing.
Where do you operate?
Granitex operates within Chicago Metro Area and up to 200 miles from Chicago (IL , IN , WI and Michigan) . We are a direct fabricator and installer of kitchen countertops, vanities, Jacuzzi surrounds, fireplace surrounds, and custom designs.
Do you accept credit cards?
We do accept MasterCard Visa and Discover . Extra convenience fee will apply. There is no extra charge for check or cash payments.
How much deposit do you require before you start to cut our countertop?
GRANITEX requires a deposit of half of the estimated price in cash or certified check. This payment takes place at the time of the template. If there is no deposit during the template we cannot start the fabrication of the countertop or any other project.
What are your lead times?
From order through installation the process usually takes about 4-5 days . (This time can vary depending on current workloads).